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Service Call Dispatching on Tablet PCs

ComputerEase Service Call Dispatching on Tablet Pcs through the FieldEase module keeps you in touch with service techs while they are in the field!

With FieldEase enabled Tablet PC you can:

  • capture parts used on a service job for billing
  • dispatch a tech to another site
  • send special work instructions, a map, or reminder directly to your tech
  • eliminate needless phone calls clarifying instructions or directions
  • have notes handwritten on the Tablet changed to type avoiding confusion
  • eliminate needless trips to and from the field
  • capture a customer's signature for same day billing

All this and more can be done quickly and easily with ComputerEase anywhere in the field an internet "hot spot" connection is found or by wired connection through a modem.

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"Schedule our work orders a lot easier"

Steve McNutt
Service Manager
Feldkamp Enterprises

With the capability I have in this, it does allow us to cut our costs down and it does allow us to uh, schedule our work orders a lot easier.

Clients Speak

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Ryan Koby
Service Department Manager
TMI Electrical

One of the, the biggest benefits I can see to having the tablet PC is to be able to capture a customer's signature. Uhm, all of our customers we are required to get a signature upon completion of the work uhm, really to verify that the work has been done and to their satisfaction but some customers require it as a specific uhm, proof that we were there at the site because it's, it's dispatched remotely from a third party. So having that signature capture and being able to get the personnel at the site uhm, is a real benefit to us with not having the paper to worry about bringing back to the office and whatnot, we can just sign it right on here and it comes right back to, to me here at the office and it can go right to the customer, so it's, it's a real benefit.